Truckie's bowser battle in popular NSW tourist town
TRUCKIE James McPherson will think twice about stopping at the Coles Express Shell servo in north Gundagai next time he's on a run through the NSW town.
On a recent fuel stop at the Hume Highway hotspot, the busy Melbourne-based trade-plater got a shock to see all the truck pumps taken up by motorists, despite the 'Trucks Only' signs clearly on display.
It was just your normal average Friday too near the popular Dog on the Tuckerbox tourist attraction. Weekends and public holidays are a whole different story again.
When he protested to the area manager, who just happened to be visiting on the day, James said he did seem sympathetic to the issue these flagrant transgressions cause for truckies.
"Especially when I mentioned about the Anzac Day fiasco at Wallen, and he seemed genuinely interested in finding a realistic long-term solution,” James told Big Rigs.
"But he had zero clue of how to actually fix the problem, and doesn't know how they can really do anything.
"It's going to keep happening, but the problem is less about the facilities and the staff running them, and more about the random cars and caravans that go through there.
"The staff really can't do anything about this until it's too late anyway.”
James, whose job doesn't lend itself to a normal run, gets to see more servos than most truckies, said some are more sympathetic to truckies' bowser battles with motorists than others.
"I remember one in Yass got quite hostile to me when I told them there were cars and caravans on the truck pumps.”
When Big Rigs contacted the Gundagai service station for comment, we were told to contact the Coles Express head office.
"Coles Express understands how frustrating it is when motorists have to wait for a petrol bowser to become available, particularly when motorists fill up in the bays designated for truck use,” a spokesperson responded in an email statement.
"In this instance, as soon as our pump operator was were made aware, they notified motorists via the PA that they were to move their vehicles and make way for the trucks.
"All signage at this site meets Shell's global standards, however we will investigate adding additional signage to minimise the chance of this happening again and inconveniencing truck drivers.”
Ed's note: If you have struck similar issues at a service station recently let us know. We'll keep highlighting this issue until management starts taking more responsibility and actually enforces their truck-only area policies, whether that be at the bowsers or in the parking bays.