HELP AT HAND: NTI’s branded heavy recovery trucks and accredited recovery operators are trained to recover vehicles so further damage is minimised.
HELP AT HAND: NTI’s branded heavy recovery trucks and accredited recovery operators are trained to recover vehicles so further damage is minimised.

Truck roll gives a first-hand account

NATIONAL Transport Insurance (NTI) treated its brokers and journalists to a live roll-over demonstration at truck repairer Royan in Brisbane trucking hub Wacol, the first of five to be held across the country as part of its 10th anniversary of its Accident Assist Program.

Ten years ago, NTI Accident Assist became the missing link that was desperately-needed between heavy recovery operators, the insurer and repairers, cutting claims approval from up to two weeks down to just 24 hours.

The demonstration included a discussion of thresholds, vehicle components, and load recovery, and had a live truck roll-over courtesy of Claytons Towing.

The NTI team said many of its brokers were keen to get a better understanding of what happens after a crash so they could speak more confidently to their trucking customers.

Hosting the demonstration was Rob Wass, manager of Accident Assist. He has been working with NTI for 27 years - 10 of those as manager of Accident Assist.

Mr Wass said that a hallmark of NTI's approach was tackling issues head on, and willingly taking on responsibility for situations where customers needed help.

NTI CEO Tony Clark said NTI Accident Assist was created in 2002 after research showed that earlier involvement of insurance and recovery specialists at accident scenes would benefit drivers and owners, and minimise costs.

"Before the advent of NTI Accident Assist, as the insurer we'd often be the last to know about an accident and had no control over keeping the intermediary and policyholder informed, how a truck was recovered or how potentially significant site damage was managed," Mr Clark said.

"This meant a truck might not have repairs authorised for a week.

"We realised that if we were involved right from the time an accident occurred, we could make the recovery process - for the driver, the vehicle and the environment - as efficient as possible."

NTI staff (who attend on site) have expertise in clean up, vehicle recovery and load recovery. NTI Accident Assist also offers medical assistance via registered nurses, message relay, repatriation services and trauma counselling for drivers, their families and transport company staff.

"We realised that if we were involved right from the time an accident occurred, we could make the recovery process ... as efficient as possible."

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