"SERVICE with a smile.”
Friendliness is the answer that Frank Orazio gives when we asked him just what was the secret to running a successful roadhouse.
Frank and his wife Jenny manage the Fisher Park Truck Stop at Tregony on the Cunningham Highway in Queensland.
And what a successful roadhouse they have.
Big Rigs wanted to know which roadhouses were favoured by our readers, so when we asked that question, Frank and Jenny's names came up several times.
"I used to deliver bread to these people (who previously managed the service station) and then they decided they'd had enough,” Frank said.
"So we contacted Pacific Petroleum and away we went.”
That was seven years ago.
Back then, the happy couple couldn't have imagined what kind of family they'd find when taking over management of the roadhouse and service station.
"It started with a poorly run-down service station and now it's going great guns,” Frank said.
The best part of the job?
"Meeting good truck drivers and being part of their family” is his answer.
"We've been to a lot of their occasions. And that's why we wanted to run this. We're part of the family and we have got an awesome bunch of blokes that come here.”
Frank said the roadhouse provided fresh, home-cooked meals, as well as showers and toilets and all the facilities truckies needed while out on the road.
When we asked him what made the Fisher Park Truck Stop stand out from everyone else, he said it was the fact that they treated everyone equally and did everything they could to help their customers.
"The staff bend over backwards to help them,” he said.
One of the roadhouse's other highlights is the fact that Frank - and his staff members - fill up the trucks with fuel when the truckies stop.
"We fill their trucks - they don't fill them up,” he said.
"They love it.
"And then it actually becomes a break for them and they haven't touched the truck.
"They go inside and order their meals and then come out, their truck is full and then they go back inside for a shower and their meals are ready.”
Frank said the roadhouse had heaps of regulars and many of them rang ahead to let him know they were on their way and to order their meals so they'd be ready when they arrived.
"Even when they drive past when they're on their way to Brisbane they toot their horn,” he said.
"It's a friendly environment.”
Frank said he had lots of support from Pacific Petroleum, who were "happy to back us”.
Frank said the roadhouse was a success because of the hard work he and his wife put in each and every day.
If you want to tell us about your favourite roadhouse, give us a shout at email@example.com.
YOUR TOP FAVOURITES
We asked what your favourite truck stops were and you answered:
- Highway 31, North bound side at Marulan
- BP Keith SA
- Milestone Cafe at Moorlands
- Jugiong Roadhouse
- Shell Buronga
- Fisher Park Truck Stop
- BP Jerilderie
- Shell Hay
- Westmar Roadhouse
- Caltex Roadhouse, Yunta SA
- Little Topar
- North Bourke Roadhouse
- The Crossing Point Diner at Lavington
- Raglan Tavern
- Mount Garnett
- Barkly Homestead
- Dunmarra Wayside Inn,NT
- Mt Carbine
- Gold Nugget
- BP Glendambo
- Hattah Roadhouse
- Puma Port Augusta