WHEN Hege Engebretsen fainted and fell unconscious to the floor, she was lucky to have two brave young men nearby who knew exactly what to do when it comes to an emergency.

Her sons Jens and Magnus Dreyer were playing video games at their Middle Park home one Sunday in June when they heard a loud thump.

They went searching for the noise only to find their mother laying on the floor motionless.

What happened next truly makes them heroes.

Jens, 10, calmly called Triple Zero and asked for an ambulance to come to his house while his brother Magnus, 8, looked for signs of breathing from his mum.

Jens described the situation as "scary".

"The lady on the phone asked me lots of questions, like if my mum was breathing, and what our address was, and lots of other questions," he said.

"We were really worried."

Mum Hege Engebretsen has described her boys' actions as heroic.

"They are my little heroes and I am so proud of them," she gushed.

While this as the first time the boys have ever needed to call Triple Zero, emergency medical dispatcher Rhonda Connors said the boys were calm during the phone call.

"I was very impressed with the boys," she said.

"During the first phone call they were very nervous, but when they called back again, they were very calm and collected.

"They were able to provide me with all the relevant information I needed to get an ambulance to their house."

When paramedic Stuart Mutzig arrived on the scene a few minutes later, he was able to treat the patient efficiently due to all the information he had been given from the boys.

To reward them for their bravery, Mr Mutzig presented both Jens and Magnus with a certificate of appreciation and a Queensland Ambulance Service teddy bear at the Centenary Ambulance Station in Darra last week.

Mr Mutzig said this story highlighted the importance for all parents to talk to their children about what to do when they need to call emergency services.

"It is important to teach children from a young age how to call Triple Zero and what they need to tell the operator," he said.

"Parents need to show their children how to unlock their phones and dial Triple Zero.

"They also need to have the conversation with them about teaching them their address so they can tell the dispatchers."