A new roadside assistance service handles the entire post-accident process.
A new roadside assistance service handles the entire post-accident process.

Taking the stress out of car crashes and insurance companies

MELBOURNE-based car subscription start-up Carbar promises to take the hassle out of accidents for its users.

The online-dealership which calls itself "the Netflix of cars" allows users to lease a range of late-year model vehicles over the short term via its Carbar+ subscription service.

Cars can be leased from as little as $169 a week and include registration, insurance and maintenance.

Now the company has teamed up with Indigo Vehicle Solutions to take the stress out of users' roadside assistance experience after an accident.

The service which is included in the price of the subscription acts as a middle man and liaises with the insurance company, third party and repairer until the car is back up and running. The service even goes as far as to include organising a tow truck and to deliver and pick up a replacement vehicle to your desired location at no extra cost.

"We provide a total accident care solution from the moment the incident occurs until their vehicle is back on the road," says Indigo Vehicle Solutions boss James Frape.

Carbar has a choice of both luxury and mainstream vehicles.
Carbar has a choice of both luxury and mainstream vehicles.

"We're excited to partner with Carbar to achieve this for their customers. Indigo operates nationally 24/7 and can have customers mobile after an accident in as little as an hour after the incident," says Frape.

By early next year Carbar plans to have an app operational that will prompt users to contact Indigo after an accident. This service will complement the brand's existing technology that monitors the health of your car.

"We started Carbar with a mission to ease the car sales process. But what we've found is that we can use technology to streamline other parts of vehicle use. This is something we'll be exploring further as we rollout more services," says Carbar chief Des Hang.

"When our app is completed early next year, it will prompt you after an accident as to whether you need assistance," he says.

Carbar has a range of vehicles that includes both mainstream and luxury vehicles. Mr Hang has previously revealed to news.com.au that the majority of users are opting for a vehicle in the $300-$400 a week range which would put drivers in something similar to a late model year BMW 3 Series.

The Carbar+ service allows users to swap their vehicle out every three months for free and it only requires a two week notice period before returning any vehicle or ending a subscription.

The aim of the subscription service is to provide users with more flexibility than leasing a vehicle with lock in contracts and a greater ownership experience than car sharing programs like GoGet and Drive my Car.

Carbar also doubles as a used car classifieds site allowing users to buy vehicles.


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