"WHAT have I done to deserve this?"
That was the first thought Keith Quin had when he was called into K&J Trucks in Coffs Harbour for the first time.
"I'd been thrown into a bit of a fire, and it was my job to fix it," he said.
There was an issue in the spare parts department and Keith was seen as the right man to handle the job.
And fix it he did.
Twenty years later, he doesn't regret a thing.
Mr Quin celebrated his 20th anniversary working for the Coffs Harbour company late last year.
The company supplies and services customers with vehicles and ancillary equipment ranging from 1.5tonnes upwards, including bus and coach, stationary and marine engines and other services related to the goods and passengers of the roads.
"I've worked in the truck industry my whole life," Mr Quin said.
"After that first 12 months I spent another year in another department and then I moved to truck sales."
Eighteen years later, he's still there today.
When we asked Mr Quin what's kept him there for so long, he said it was "the people".
"Just the different people that I deal with every day, I meet some nice people," he said.
He said he enjoyed keeping the customers happy and finding them the right truck.
Mr Quin hasn't always worked in sales and in the workshop - when he first stepped into the industry as a young man, he was a truck driver.
"I wanted to be a truck driver and then I worked for a company as a transport manager," he said.
As for why he wanted to be a truck driver, Mr Quin said it was the travel that appealed to him.
"It looked quite enticing," he said.
He drove all up the east coast from Cairns in the north and down to Victoria and Adelaide.
He said he'd witnessed lots of changes since he started in the "good old days", including more regulations.
But, he said, that wasn't a bad thing.
The biggest change, though, was technology.
"Vehicle technology has come a long way," he said.
"You've got to change with it (because you'll be left behind) if you don't.
"In this industry, you have to grow with it."