Industry members celebrate their dealers of the year
DEALERS all around Australia have come together to celebrate the achievements of their staff.
Kenworth, Daimler Truck and Bus, DAF Trucks Australia and Volvo Group Australia all held various events to celebrate their Dealers of the Year.
The awards acknowledge excellence in overall dealer performance, truck sales, parts sales, finance and customer support.
Kenworth DAF Melbourne
KENWORTH DAF Melbourne was awarded the 2017 DAF Dealer of the Year award for outstanding sales, service and support.
This is the third time the dealership has been recognised with this important industry accolade, having also won in 2007 and 2012.
Kenworth DAF Melbourne general manager Brad Motteram said he was proud and honoured to again win DAF's highest award.
"Our hard-working staff believe in the product and they're dedicated to delivering the highest level of support to our customers,” he said.
"As a result, throughout 2017 we saw an increase of 18per cent in DAF order intake compared to the previous year, which reflects both the number of new customers and strong sales from existing customers expanding their DAF fleets.”
Established in 1999, Kenworth DAF Melbourne services the western and northern suburbs of Melbourne, Ballarat, Geelong and surrounding districts.
The dealership is situated on a large 11.4-acre site and employs 102 staff, including 41 mechanics.
The state-of-the-art facility features an expansive display of DAF and Kenworth models in a variety of configurations and its workshop is regarded as one of the most sophisticated in the country.
Over the past 12 months the dealership has also launched new TRP Parts branches in Geelong and Ballarat.
New Zealand's Southpac Trucks
AGAINST an outstanding field of top dealers across Australasia, New Zealand's Southpac Trucks was crowned Kenworth Dealer of the Year 2017 for exceptional sales, service and support.
PACCAR Australia director sales and marketing Brad May said the award was the result of many factors and not just about who sold the most trucks but who provided the best overall performance for the customer.
"Southpac Trucks is an exemplar of how when a team works together to deliver superior value for its customers, it can achieve great results,” he said.
"This dealer continues to be successful because of its single-minded commitment to customers.”
Southpac chairman and Colonial Motor Company chief executive officer Graeme Gibbons said theaward wasn't just achieved by one or two people, it was achieved by the entire team.
"We love what we do and love trucks and to receive this award makes a great thing even better,” he said.
Southpac has its head office in Manukau City and branches in Hamilton, Rotorua and Christchurch, further supported by 18 parts and service dealers across New Zealand.
VCV Newcastle and Truck Centre WA
VOLVO Group Australia celebrated the achievements of its 2017 Dealers of the Year, VCV Newcastle and Truck Centre WA, at their Annual Retail Handshake Conference on the Gold Coast.
Presenting the highly coveted Metropolitan Dealer of the Year award to Phil Winkless, Truck Centre WA chief executive officer PeterVoorhoeve made special mention of the TCWA team for their determination and commitment to customer service throughout the various economic climates of Western Australia.
VCV Newcastle, under the leadership of branch manager Scott Hughes, was awarded the title of Regional Dealer of the Year for the second year in a row.
It's the first time a dealership has won the award two years in a row.
Daimler Trucks Perth
DAIMLER Trucks Perth was named the 2017 Daimler Truck and Bus Australia Pacific Dealer of the Year at a glittering award ceremony in Melbourne.
The dealership won the newly introduced award for the best performing dealership across the Fuso, Freightliner and Mercedes-Benz brands.
Daimler Truck and Bus Australia Pacific president and chief executive officer Daniel Whitehead said the performance of Daimler Trucks Perth was "amazing however you choose to measure it, be it sales, growth or customer satisfaction”.
"The Perth team has done a remarkable job and is a very worthy recipient of this award,” he said.
The Fuso, Freightliner and Mercedes-Benz brands also celebrated their own outstanding dealers and dealership staff, with Dealer of the Year titles awarded to metropolitan and regional categories for all three brands:
- 2017 Fuso Regional Dealer of the Year was awarded to Murwillumbah Truck Centre
- Fuso's 2017 Metropolitan Dealer of the Year was Whitehorse Truck and Bus
- 2017 Freightliner Regional Dealer of the Year was awarded to Daimler Trucks Sunshine Coast
- Freightliner's 2017 Metropolitan Dealer of the Year was Daimler Trucks Perth
- 2017 Mercedes-Benz Regional Dealer of the Year was awarded to Mavin Truck Centre Kempsey
- Mercedes-Benz's 2017 Dealer of the Year was Daimler Trucks Perth.
Daimler Truck and Bus also announced key awards for each brand that celebrated the sales staff and crucially important "back of house” staff in service and parts sourcing.