'Biggest day in our history': Australia Post's record Xmas
FOR the first time Australia Post has delivered more than 40 million parcels during December, making it the biggest ever month for parcel volumes for the organisation.
The growing popularity of online shopping and online sales events, as well as strong Christmas Eve and Boxing Day sales, contributed to an 11.7 per cent increase from the previous December.
"It was all hands on deck over the Christmas period with more than 3000 extra staff employed across the network to handle the huge volumes," Australia Post's Chief Operating Officer Bob Black said.
"We made more than 40 million parcel deliveries in December, and our hardworking posties delivered more than 40 per cent of these, as well as more than 210 million letters."
He said the busiest day was Monday, December 17, when they delivered a record three million parcels across the country.
"It was by far the biggest day in our history," Mr Black said.
"What we didn't expect was to have a lot of shoppers race to the finish line to post their festive parcels, with our people delivering a whopping 2.7 million items on Christmas Eve, our next busiest day of the month and equal second busiest day in history."
Mr Black said Australians were embracing online shopping like never before, with Australia Post revealing last year that online purchases had grown by almost 20 per cent in 12 months.
"Our research found that people were buying up to 19.2 per cent more items online. By 2020, we expect one in 10 items will be bought online," Mr Black said.
"Online shopping is building momentum as a channel of choice, where customers can make the most of online deals and choose customisable delivery options with Australia Post. This means online shoppers can buy the brands they love no matter where they live."